Privacy Policy

1. Introduction

Consnet (Pty) Ltd ("Consnet", "we", "us", or "our") respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use our website, contact us, submit an enquiry, book a meeting, or communicate with us through channels such as email, telephone, WhatsApp, or other messaging platforms.

This policy is intended to support compliance with the Protection of Personal Information Act, 2013 ("POPIA") and to explain how personal information is handled in a clear and transparent way.

2. Information we collect

We collect personal information that is reasonably necessary to operate our website, respond to enquiries, manage business relationships, and provide information about our services.

Information you provide directly

When you contact us, submit a form, book a meeting, or communicate with us, we may collect:

• your name;
• email address;
• phone number;
• company name;
• job title;
• meeting or scheduling details;
• the content of your enquiry or message; and
• any other information you choose to provide.

Contact form and enquiry context

When you submit a contact form on our website, we may also collect contextual information about the enquiry so that we can route and respond to it properly.

This may include:

• the page from which the enquiry was submitted;
• the page title;
• the CTA, section, or solution area that led to the enquiry;
• whether the CTA was personalised;
• the name of the person referenced in a personalised CTA, where applicable; and
• the date and time of submission.

This information is used for enquiry routing, response handling, internal lead management, and understanding which parts of the website generate relevant business enquiries.

Information collected automatically

When you use our website, we may automatically collect technical and usage information, including:

• IP address;
• browser type and version;
• device information;
• pages viewed;
• referral source;
• approximate location derived from technical data;
• interaction and usage data; and
• security, performance, and diagnostic information.

Information collected through messaging channels

If you contact us through WhatsApp or similar messaging channels, we may collect:

• your phone number;
• message content;
• attachments you send to us;
• interaction history; and
• related communication records.

3. How we use personal information

We use personal information to:

• respond to enquiries and requests for contact;
• route enquiries to the appropriate person or team;
• schedule meetings, consultations, or follow-up discussions;
• provide information about our services and solutions;
• manage business relationships and lead follow-up;
• operate, secure, monitor, and improve the website;
• protect the website and forms against spam, abuse, and misuse;
• maintain internal business records; and
• meet legal, regulatory, contractual, or compliance obligations.

We do not sell personal information to third parties.

4. Lawful basis for processing

We process personal information on one or more lawful grounds, including:

• your consent, where you voluntarily submit information or contact us;
• our legitimate business interests, including responding to enquiries, managing business relationships, improving the website, and protecting our systems;
• performance of a contract or steps taken before entering into a contract; and
• compliance with legal or regulatory obligations.

Where processing is based on consent, you may withdraw your consent, subject to legal, contractual, or operational limitations.

5. Contact forms and meeting bookings

Our website may include contact forms and meeting booking functionality.

When you submit a contact form, the information you provide, together with relevant enquiry context, may be sent to Consnet by email or recorded in internal systems used to manage enquiries and follow-up.

When you book a meeting, we may process the information required to schedule, confirm, manage, and follow up on the meeting. Meeting booking functionality may be provided by third-party scheduling tools.

6. Email, communication, and service providers

We may use trusted third-party service providers to operate the website and manage communication.

These may include providers involved in:

• website hosting and infrastructure;
• email delivery and communication services;
• spam protection and form security;
• analytics and website performance monitoring;
• customer relationship management;
• meeting scheduling and calendar booking;
• messaging and communication channels, including WhatsApp and Meta services; and
• security monitoring and operational support.

These providers may process personal information only where necessary to provide their services to us or where otherwise permitted by law.

7. Spam protection and website security

We may use spam protection, bot detection, security monitoring, and similar tools to protect our website and forms.

These tools may process technical information such as IP address, browser and device information, interaction signals, and form submission behaviour.

This information is used to prevent spam, abuse, unauthorised access, and misuse of the website.

8. WhatsApp and Meta disclosures

If you communicate with us through WhatsApp or other Meta services, your personal information may be processed through Meta's platforms and infrastructure.

We may use WhatsApp-related data to:

• respond to your enquiry;
• provide customer support or business communication;
• manage communication history; and
• follow up on business requests.

We do not use WhatsApp communications for unrelated direct marketing unless we have an appropriate lawful basis to do so.

By contacting us through WhatsApp, you acknowledge that your information may also be processed by Meta in accordance with Meta's own terms and privacy practices.

9. Cookies and usage data

We may use cookies or similar technologies to support website functionality, understand website usage, improve performance, and maintain security.

Cookies may be used for:

• core website functionality;
• analytics and performance monitoring;
• security and spam prevention;
• remembering limited preferences; and
• understanding how visitors interact with the website.

You can manage cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

10. Direct marketing

If you submit an enquiry, we may contact you in relation to that enquiry or related business discussion.

We will not subscribe you to unrelated direct marketing communications without an appropriate lawful basis.

Where direct marketing consent is required by law, we will request consent. Where you receive marketing communications from us, you may opt out using the method provided in the communication or by contacting us directly.

11. Disclosure of information

We may disclose personal information where reasonably necessary to:

• respond to your enquiry;
• provide or support our services;
• use trusted service providers;
• manage business operations;
• comply with legal or regulatory obligations;
• protect our rights, systems, users, or business; or
• support a legitimate business transaction, such as a restructuring or transfer of business assets.

We require service providers acting on our behalf to protect personal information appropriately and to use it only for authorised purposes.

12. Cross-border processing

Some of our service providers, systems, or communication platforms may process or store personal information outside South Africa.

Where personal information is transferred or processed outside South Africa, we will take reasonable steps to ensure that appropriate safeguards are in place, as required by applicable law.

13. Retention of information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

This may include retaining information to:

• respond to enquiries;
• manage follow-up communication;
• maintain business records;
• support legal, contractual, tax, audit, or regulatory requirements;
• resolve disputes; and
• protect our systems and business interests.

When personal information is no longer required, we will delete it, anonymise it, or otherwise de-identify it where appropriate.

14. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

These measures may include access control, secure infrastructure, monitoring, operational controls, and staff awareness.

No method of transmission over the internet or method of electronic storage is completely secure. We therefore cannot guarantee absolute security.

15. Your rights

Subject to applicable law, you may have the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete personal information;
• request deletion of personal information where appropriate;
• object to certain forms of processing;
• withdraw consent where processing is based on consent; and
• lodge a complaint with the Information Regulator.

To exercise your rights, please contact us using the details below.

16. Third-party links and platforms

Our website may contain links to third-party websites, tools, or platforms.

We are not responsible for the privacy, security, or content practices of third parties. You should review their own privacy policies before sharing personal information with them.

17. Children

Our website and services are intended for business users and are not directed at children.

We do not knowingly collect personal information from children through the website. If we become aware that a child has provided personal information without appropriate authority, we will take reasonable steps to delete or de-identify that information where required.

18. Changes to this policy

We may update this Privacy Policy from time to time.

The latest version will be made available on this page together with the effective date.

19. Contact details

For privacy questions, access requests, correction requests, objections, or other POPIA-related enquiries, please contact us:

Email: compliance@consnet.co.za

Phone: +27 11 234 7286

Postal and office details

Johannesburg
24 Sunninghill Office Park
4 Peltier Drive
Sunninghill
South Africa

Cape Town
13th Floor
1 Thibault Square
Long Street and Hans Strijdom Avenue
Cape Town
South Africa

Information Officer / Privacy Contact: Johan van Zijl

Information Regulator contact details may also be used where you wish to lodge a complaint under POPIA.