Whenever you need a solution that creates meaningful connections throughout the customer journey, SAP Service Cloud should always come to mind. Thanks to automation, AI, and smart technology, it assists your agents to resolve customer queries fast and effectively. One of the tools it uses to achieve this is its Ticket Intelligence function.
Service Ticket Intelligence automatically puts customer enquiries into categories as they come in. As a result, engagement finds its way to the most relevant agents almost immediately. Thus, resolving customer queries quickly and accurately. Agents also receive recommendations on how to resolve certain issues, which in turn improves operational efficiency.