B2B Challenges Online sales are increasing daily around the world, in spite of the recent global pandemics and disruptions. This growth is not limited to business-to-consumer (B2C) sales, but also business-to-business (B2B) brands. With more businesses opting to restock and purchase products online, similarly more B2B retailers need to invest […]
Customer Relationship Management
10 posts
SAP Service Cloud is a customer service solution that creates meaningful connections throughout the customer journey.
Online and retail sales Twins – one of the world’s greatest anomalies. It truly is fascinating how there are people out there that share the same genes, same birth date, and even the exact same face. What’s more fascinating, however, is how most people they encounter in life may treat […]
Who wants to learn some revenue increasing stats that can be helpful for your business? Companies with strong omnichannel strategies experience a 9.5% increase in annual revenue, (Aberdeen Group) Retailers who only sell on one channel miss out on as much as 30% in sales Having 3 or more channels […]
In the world of sales, we come across many sales reps looking to decrease their sales admin and create more selling opportunities, just like Gift. Gift is a sales professional who handles sales for a B2C company. Whenever Gift engages with a customer, she needs two things that can help […]
CRM Abilities, Benefits, and Capabilities Imagine a golden thread going through all your business processes, ensuring your customer operations run smoothly and effectively. This golden thread touches different parts of your organisation, connecting various customer-related functions, including your brand’s: Customer service Marketing Sales eCommerce Whatever this silky string touches integrates […]
CRM Platform Having a great CRM in place helps an organisation’s customer engagement strategy. Its level of engagement is excellent, and so are the customer experiences it produces from multiple touchpoints. Customer engagement is about building strong and long-term relationships between the business and the customers. To nurture this relationship, […]
Customer relationship management (CRM) is quite a broad concept because it encompasses so much. It can also get confusing because the term is used to describe different things, like: – customer management strategies – a business function – customer management systems […]
Cloud solutions allow your business to function effectively through its use of smart technology. This smart technology gives your company the tools it needs to operate consistently and successfully.
Here’s a look into the positive effects of Customer Relationship Management on an organisation’s sales and marketing. We are all familiar with the phrase “the customer is always right.” You might also know, “customer is king,” which is more commonly heard within business spaces. These statements exist to serve as […]