“Don’t talk to your customers; talk with them.” This statement encompasses the type of communication that Consnet’s Sinch Contact Centre Solution aims to construct between businesses and their customers. This is because today’s consumers seek simpler, convenient, and more personal experiences when interacting with businesses. The age of convenience allows […]
Contact Centre
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At first, customer experiences only took place in-store. Then businesses converted to over-the-phone interactions and call centres. Now, everyone is engaging with brands and their products via multiple channels. For instance, social media platforms, emails, and even video chats. Customer experiences continuously evolve and expand over time. Digital innovations continue […]