Imagine being put on hold for more than 10 minutes, while getting shuffled from one Agent to another. This happens mainly because some contact centres lack the capabilities to route calls to the right agents. This is now a thing of the past. Sinch’s contact centre solution has revolutionised customer engagement by providing a lot of features that eliminate long waiting times or dead calls. However, its integration capabilities are one of the features that truly stand out.
Let us explore the integration power of the Sinch contact centre solution.
With cloud-based messaging from Sinch, brands can reach their customers and have meaningful real-time conversations from their preferred channels. Integration to well-known channels such as WhatsApp, Facebook Messenger, Instagram, MMS or SMS is easy. It allows you to create and personalise conversations with your customers. This enables you to have 100% reach on any channel and is simple to configure.
Sinch contact centre has made it easy to integrate into customers’ email servers. You can integrate into Office 365 easily. To enable this integration, all you need to do is to provide one or more IMAPS inboxes. Replies and email notifications are sent from the contact centre solution.
Shopping happens every minute across the world, from different platforms and time zones. Chatbots make it easy for brands to always be accessible to customers by providing 24/7 seamless customer engagement. To ensure that you have an uninterrupted customer experience, the Sinch contact centre solution has an open chatbot API that integrates with 3rd party chatbots.
Sinch Conversation API
People have a broad range of messaging channels to choose from and depending on their different ages, they’ve got a preference in terms of which ones they want to use to engage with brands. Reaching customers across multiple channels can be challenging. Maintaining and managing these integrations can take a lot of time. The Sinch conversation API also allows you to integrate multiple messaging channels with just one API.
Engage your customers on their terms by sending them personalised messages on their favourite channel.
Integration with SAP and other CRM solutions
Sinch can integrate easily into various CRM systems, such as SAP CRM and S/4HANA. This omnichannel solution significantly assists your business with managing voice, message, email, chat, and of course also SAP C4C-related communications channels.
Imagine all the things you could achieve if you had this solution. The best part is you no longer have to just imagine it. We’ll give you this solution and customise it according to your requirements.
Not only that, but we can also get you up and running within 6 weeks.
What are you waiting for? Let’s book you a demo and have a chat about how our solution can improve your team’s customer engagement. Book a demo.