Sinch, SAP CRM and S/4HANA
Communication Panel integrates into SAP CRM. Thus, it also integrates into S/4HANA, for customer management.
The channels it supports are, for instance, call, chat, action item, email, and other channels that convert to email. Moreover, this solution supports multi-chat (handling several chats simultaneously) too.
With Communication Panel, you can also:
- Manage logins to conversation queues
- View daily statistics and situations in queues
- Manage presence/absence status with profiles