“Make a customer, not a sale”- Katherine Barchetti
Good service is all about speed, knowing your customers and going the extra mile in order to keep yourself on the radar for future business. Making customers happy not only generated long-term relationships but also positive word-of-mouth marketing for companies. In order to be able to deliver this level of service, Consnet provides companies with a solution.
SAP Service Cloud makes service the main focus of customer experience by delivering excellent service experiences throughout the customers entire journey. The solution creates a single view of the customer to better serve clients based on service history and interactions. Sales personnel are able to solve customer issues quickly from any channel, maintain service teams and meet growing service demands.