Multichannel ticketing
Generate service tickets manually or trigger them with inbound email messages, chat, SMS, portal, or social media messages.
Intelligent routing
Similarly, route tickets to the right agents for fast resolution.
Service-level agreements
As a result, you can deliver on your promises by setting and tracking service-level agreements, warranties, and contracts.
Agent desktop
Empower your agents to solve tickets quickly with efficient agent tools, access to customer data, and knowledge base support.