SAP Service Cloud

SAP SERVICE CLOUD

Buildingcustomer relationships

withConsnet

Provide fast answers to questions, resolve customer issues quickly and empower your service team to deliver a great overall customer service experience with an omnichannel customer service solution with SAP Service Cloud and Consnet.

  • Cloud based solution 
  • Omnichannel customer engagement
  • Intelligent ticketing
  • 360° view of your customer 
  • Machine-learning for service task automation

Frictionless customer service means ultimate customer satisfaction

Omnichannel customer service

Manage all customer interactions (regardless of the channel) on a single interface with a 360-degree view of the customer.

0 %
Reduction in telephone calls needed to resolve customer inquiries
Resolve issues quickly

Utilise machine learning capabilities and provide your agents with the tools they need to accelerate ticket classification and resolution times. 

0 %
Improvement in customer query resolution time
Reduced service costs

Optimise your customer experience process through automation of routine tasks and other tools that cut handling times and reduce cost.

0 %
Less time to complete service requirements

Omnichannel Customer Service

Every channel on just one interface

Manage all customer interactions (regardless of the channel) on a single interface with a 360-degree view of the customer.

React Instantly

Respond to your customer in realtime ensuring satisfaction and service delivery

Agent Desktop Support

Enable your service agents to respond to your customers from a single pane of glass