# Consnet

> Consnet is a transformation and technology delivery partner focused on customer engagement, revenue processes, operational execution and AI-enabled optimisation.

## Overview

Consnet helps organisations connect how they engage customers, generate revenue and run operations so important business processes work more cleanly end to end. The business combines consulting, delivery and technical implementation across customer-facing platforms, revenue workflows, ERP-linked operations and practical automation.

## Public pages

The list below follows the site's sitemap source of truth and excludes `/solutions`, which currently redirects to `/` rather than serving a standalone indexable page.

- [Home](https://www.consnet.co.za/): Overview of Consnet's connected delivery approach across customer engagement, revenue and operations.
- [About Consnet](https://www.consnet.co.za/about): Background on Consnet, its delivery approach, history and guiding principles.
- [Who We Are](https://www.consnet.co.za/about/who-we-are): Team overview and profiles across consulting, delivery and technical leadership.
- [AI and Automation](https://www.consnet.co.za/solutions/ai-and-automation): How Consnet uses automation and AI to reduce manual work and improve process flow.
- [Customer Engagement](https://www.consnet.co.za/solutions/customer-engagement): Customer engagement solutions across contact centres, messaging and automation.
- [Revenue and Sales](https://www.consnet.co.za/solutions/revenue-and-sales): CRM, commerce and order-to-cash solutions connecting sales through fulfilment and billing.
- [Service Operations](https://www.consnet.co.za/solutions/service-operations): Service operations solutions linking queries, case handling, field work and resolution.
- [Consnet Zimbabwe](https://www.consnet.co.za/zw): Zimbabwe office contact details and local enquiry options.
- [Contact Consnet](https://www.consnet.co.za/contact): Main contact route for enquiries, meetings and regional routing.
- [Privacy Policy](https://www.consnet.co.za/privacy-policy): How Consnet handles personal information collected through the website and related channels.
- [Terms of Service](https://www.consnet.co.za/terms-of-service): Terms governing use of the website and its content.

## Solution areas

- Customer Engagement: Contact centre, messaging, digital channels, automation and customer interaction management.
- Revenue & Sales: CRM, commerce, lead-to-order, order-to-cash and revenue process improvement.
- Operations & ERP: SAP S/4 operational processes, service lifecycle, fulfilment and execution.
- AI & Optimisation: Automation, AI-assisted decisioning, workflow improvement and process optimisation.

## Technologies

- SAP CRM, SAP C4C and SAP S/4
- Genesys, QContact and Infobip
- Zoho CRM and Zoho Service
- Adobe Commerce B2B
- Microsoft Power Platform and Azure AI services
- Xavier Africa AI Enablement Platform

## Contact

- [Contact Consnet](https://www.consnet.co.za/contact)