IT efficiency and business alignment are essential in order to meet the needs of individual business units within a company. IT Service Management manages automated service and change which impact service delivery. Consnet provides companies with cloud-based IT service solutions enabling self-service and decision-making power.
SAP Solution Manager supports corporate IT as a platform that derives maximum value by implementing, managing and maintaining an app and IT infrastructure landscapes. The solution is used in project management, testing, monitoring, system analysis and code transports. Business processes, apps and infrastructure is monitored on a single straightforward interface platform.
SAP Solution Manager includes a whole host of process options, in addition to incident and problem management functionality:
- Service request management
- Change management
- Knowledge management
- Installed base and object management (for configuration management)
- Service level management
- Financial management
- IT service desk and IT analytics