Customer Relationship Management

Our software solutions provide your business with the most important tools. These tools improve your Customer Relationship Management, eCommerce, multi-channel communication, and give you full visibility of all your business processes via an ERP System.

Furthermore, let’s look at a breakdown of the solutions we can offer:

Enterprise Resource Planning (ERP) Solutions

SAP ERP Solution

ERP is a software system that helps you run your entire business. Supporting automation and processes in all the different departments. For example, Finance and Accounting, eCommerce, Human Resources, Customer Relationship Management, Manufacturing, Supply Chain Management, and more.

An ERP System is made up of numerous business applications that are connected together. Thus, allowing them to talk to each other, work together and share a common database. In addition, the ERP System includes a variety of different modules. Each module supports a business process and provides that department with transactions and insights they require. Every module then connects to the ERP system, which delivers a single source of visibility and a 360- degree view of your business.

SAP Customer Experience (CX)

SAP helps you optimise your Customer Experience. Thus, providing smooth, personalised customer engagement. Above all, revenue generating customer experiences that help you win customer loyalty and is easy to scale.

SAP Customer Experience Solutions encompasses the following: SAP Commerce Cloud, SAP Emarsys Customer Experience, SAP Sales Cloud, SAP Service, SAP Data Cloud, and SAP Solution Manager.

Contact Centre Solutions

Customer Relationship Management landscapes are evolving fast. Hence, cloud solutions are rewriting the rules by offering extra flexibility, improved business continuity, greater agility and ability for agents to work from anywhere, anytime.

Our Contact Centre Solutions offers your brand multi-channel platforms. In addition, are easy to manage and use. We offer the following: Genesys, QContact, and Sinch Solutions.

Kissflow

The Kissflow Management System looks at numerous business processes involved in keeping you moving forward. Additionally, has an end-to-end workflow platform for all your business needs.

Kissflow has all the most-required features such as process routing, no-code app development, real-time monitoring, customer workflow design, and dashboard for all workflow processes.

Digitrade eCommerce Solution

Digitrade's eCommerce Solution is a product created by Consnet Pty Ltd. We have developed an eCommerce platform that allows businesses to get to market fast with a feature rich, end-to-end omnichannel experience that can be scaled for hyper-growth and global expansion for both B2B and B2C. Our Digitrade team is passionate about creating uniquely tailored eCommerce Solutions. Uniquely, created according to your business needs and requirements.

Digitrade allows you to create your B2B / B2C eCommerce platform with many unique features. Like, product management, order fulfillment, and advanced integration for your eCommerce website. Thus, you can drive more traffic to your store, convert browsers into buyers, and boost your online revenue and sales.

Magento eCommerce

Magento Commerce is a rich eCommerce Platform with an unrivalled ability to be customised for B2B, B2C, Marketplace. Additionally, has a multitude of seamless third-party integrations.

The Magento eCommerce platform will enable you to serve your customer's needs wherever they are. Thus, allowing your business to grow into new channels and geographies. Furthermore, you can sell online to both businesses and consumers in one platform. Therefore, bring commerce to your customers wherever, whenever, and however they prefer to shop.

SAP Commerce Cloud

The SAP Commerce Cloud solution can help you ease the buying process for your customers with a smooth experience from search to sales. Thus, can be tailored for both B2B and B2C.

SAP Commerce Cloud provides a comprehensive Omini-Channel Engagement, Product Content Management, Order Management, SAP Marketing Cloud Conversion and powerful search and merchandising solutions.

Consnet Digital Platform

The Consnet Digital Platform is our ERP Connector that allows us to connect your eCommerce platform to your backend ERP systems.

As a matter of fact, Consnet Digital Platform is a Consnet product that can be configured for your integration requirements. Thus, fully hosted service based on a microservices architecture that allows you to focus on your core business.

Payment Gateway

Payment Gateways can be integrated into your eCommerce platforms to authorise debit/credit card or direct payments.

Consnet is partners with the following payment gateway service providers. Thus, allowing your business to authorise credit/debit card or direct payment processing on your eCommerce platform: Netcash, Peach Payments, PayGate, PayPal

Booking Application

Consnet has developed a Booking Application called BookMe, this tool provides a graphical view of all bookable resources and/or items.

BookMe can be used to book resources such as Rooms, Seats, Activities, Rental Machines, Appointments, etc. One can visually book the resource required.

Point-of-Sale Application

Consnet's POS application is a checkout technology that can be tailored for customers unique requirements for completion of sales and/or returns.

POS Applications can give your business the following benefits: Improved sales and customer experiences, Increased efficiency, Data collection, Effective analytics and reports, and multi-store functions.

Support and Maintenance

Consnet has an established support centre which provides support services to customer solutions using an onsite, offsite or blended model. Therefore, this enables customers to realise maximum return on their investment and maintain an optimal productive environment.

Consnet can tailor a specific support solution which will: Support your business strategy, Improve customer experience and loyalty, and Increase revenue while reducing the cost of servicing your customers.

Recruitment

The recruitment division at Consnet maintains a competitive edge by remaining abreast of new technology, Therefore, trends in the respective niche markets, tracking IT job seekers, employers and jobs in high demand in order to provide unparalleled service.

Our in-house recruiters' partner with customers to expand business potential by providing a tailor-made package to suit your business needs and requirements.

So many options, not sure which one is the best for your business? Give us the opportunity to take you through the different solutions. This will help you choose the most suitable solution for your business.