Delivering exceptional customer service includes online and on-the-phone communications across calls, emails and web channels. Call center agents need fast access to problem solvers and multichannel communications in order to personalize customer service with real-time data and analytics.
SAP Contact Centre (BCM) Voice-Over IP Multi-Channel Solutions
SAP Contact Centre allows companies to queue, prioritize and route customer contacts. The solution monitors, manages and provides directory, voice-mail, IVR services. Unified communication, routing and voice recording can be done easily using a central communication solution.
SAP Contact Centre consists of:
- Enterprise telephony
- Mobile and personal telephony
- Contact Centre’s (Inbound and Outbound)