Who wants to learn some revenue increasing stats that can be helpful for your business? Companies with strong omnichannel strategies experience a 9.5% increase in annual revenue, (Aberdeen Group) Retailers who only sell on one channel miss out on as much as 30% in sales Having 3 or more channels […]
Themba Nkombyane
45 posts
In the world of sales, we come across many sales reps looking to decrease their sales admin and create more selling opportunities, just like Gift. Gift is a sales professional who handles sales for a B2C company. Whenever Gift engages with a customer, she needs two things that can help […]
Sinch integration Imagine being put on hold for more than 10 minutes, while getting shuffled from one Agent to another. This happens mainly because some contact centres lack the capabilities to route calls to the right agents. This is now a thing of the past. Sinch’s contact centre solution has […]
CRM Abilities, Benefits, and Capabilities Imagine a golden thread going through all your business processes, ensuring your customer operations run smoothly and effectively. This golden thread touches different parts of your organisation, connecting various customer-related functions, including your brand’s: Customer service Marketing Sales eCommerce Whatever this silky string touches integrates […]
Field sales automation for revenue growth Field sales reps often spend a big percentage of their time traveling to and from clients. Their schedules are flexible (if not unpredictable) and they often have quite a bit of independence in their day-to-day. They book their own meetings, make their own travel […]
CRM Platform Having a great CRM in place helps an organisation’s customer engagement strategy. Its level of engagement is excellent, and so are the customer experiences it produces from multiple touchpoints. Customer engagement is about building strong and long-term relationships between the business and the customers. To nurture this relationship, […]
CRM Tool Have you ever been rock climbing or hiking in wooded areas? The experience can be extremely enjoyable or terrifying. It all depends on how prepared you are. If you have the right tools, the right knowledge, and the right mindset, you can quickly find yourself climbing higher and […]
Customer relationship management (CRM) is quite a broad concept because it encompasses so much. It can also get confusing because the term is used to describe different things, like: – customer management strategies – a business function – customer management systems […]
Cloud solutions allow your business to function effectively through its use of smart technology. This smart technology gives your company the tools it needs to operate consistently and successfully.