Support

CONSNET provides support services to various clients. We believe that for a company to fully realise the return on its investment in its software, it is necessary to have a stable system and be able to continuously improve on this foundation. The CONSNET vision for its Support Organisation is “To be the preferred supplier of outsourced application management services for SAP CRM”.

The Mission Statement for CONSNET support is:

  • To partner with clients in managing their applications, both strategic and supporting applications.
  • To provide customer focused problem solving solution teams to clients
  • To manage the intellectual capital of each client thus ensuring long term sustainable high quality support services executed within a SLA
  • To provide a flexible resource model to each client, utilising a blended pool of onsite and off-site resources

Some quotes from our Customers

VWSA

“Consnet is utilised for add hoc support when expert skill is required in order to resolve difficult problems on the VWSA CRM system, the SAP CRM system is used to support our Customer Interaction Centre which operates around the clock to provide mission critical support to our large customer base, Consnet does not have an official support agreement with VWSA, however, when a call is made requesting support, Consnet is usually on our systems “Remotely” within 30 minutes of the request until positive call closure. Consnet also actively follows up to ensure that the problem has been resolved fully and that no subsequent problems have occurred due to any fix on the systems.”

ABSA Leasing

“Consnet has been involved with Absa through IBM since +- 2006 and has been involved in the Absa Leasing project better known as project Xpede.  The quality of resources available to ABSA has always been of the highest standard and we have never experienced problems in this regard. The resources understand our business processes and the way the system was configured and was as a matter of fact involved in the original pricing configuration of the solution. When we had an emergency and Consnet was called on for help there response was swift and they are also willing to help after hours to close/resolve business related problems.”