A Shared Services Center project delivered for one of the large resources company in South Africa, the project took 3 months to deliver including design.

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Shared Services enables organisations to consolidate functions, processes and resources, which were previously spread across business units or legal entities, into a strategic platform, to provide defined services to internal or external customers with a specified quality for a competitive price.
However, Shared Service Organisations are often plagued by Poor Quality of Service, Lack of Control and Accountability and Slow Response Times.

Our Solution

CONSNET’s Shared Service Contact Centre, delivered on SAP’s CRM platform, enables organizations to quickly establish a Contact Centre which:

• Provides A Single Point of Contact for Shared Services
• Enables Management and Control of Service Delivery
• Increases the Speed of Processing Requests, Queries and Cases

If you want to know more…Please download the Solution Brief here.

This award recognizes partners with the highest customer satisfaction rating, as recorded by the SAP Customer Satisfaction Survey.

The full Press Release can be found here…