BeatRoute is a Solution for field force automation, which manages backend commerce activities between retailers and distributors.
When you go in-store to make a purchase, you begin your experience with a trolley. You pick the products you want/need, and then end your experience at a pay point. For a customer, this point just entails the ringing up of products, followed by the payment that completes the purchase. […]
SAP SolMan? What is that? If you are looking for a Solution that will centralise, automate, and improve your entire system landscape, you have just found it. SAP Solution Manager, also known as SAP SolMan, is an application management and administration tool. This platform allows businesses to improve their processes […]
“Don’t talk to your customers; talk with them.” This statement encompasses the type of communication that Consnet’s Sinch Contact Centre Solution aims to construct between businesses and their customers. This is because today’s consumers seek simpler, convenient, and more personal experiences when interacting with businesses. The age of convenience allows […]
We all want to enjoy every shopping experience we have. Whether you are picking items off shelves or adding products to your online cart, you expect businesses to always deliver great customer service and experiences. You are not alone in this. In fact, businesses understand the importance of providing quality […]
At first, customer experiences only took place in-store. Then businesses converted to over-the-phone interactions and call centres. Now, everyone is engaging with brands and their products via multiple channels. For instance, social media platforms, emails, and even video chats. Customer experiences continuously evolve and expand over time. Digital innovations continue […]
“Thank you for contacting our contact centre. We are currently experiencing high call volumes, but the next available agent will be with you as soon as possible. Please hold.” Sound familiar? It was once a rite of passage for every consumer to enquire and engage with a business through phone […]
Payment gateways -Don’t you just love the convenience of paying online? Whether you are paying for lights, food or sending money to your grandmother, it’s just easier to do it from your phone/computer instead of physically travelling to do so. It is the same for organisations receiving online payments. There […]
eCommerce ERP integration using CDP(Consnet Digital Platform) So, your online store is up and functional. Yes, it’s a little slow with order and inventory updates. Yes, you still must spend lots of time manually entering data, but it still works right? No. Not really. Your website looks like it’s working, […]
Once upon a time in the age of old, customers could only shop and engage with businesses by physically going to their store. Today, customers can shop, enquire, and engage with brands online. It’s easy for customers to reach businesses through social media platforms, but most prefer doing it through […]