“Thank you for contacting our contact centre. We are currently experiencing high call volumes, but the next available agent will be with you as soon as possible. Please hold.” Sound familiar? It was once a rite of passage for every consumer to enquire and engage with a business through phone […]
Payment gateways -Don’t you just love the convenience of paying online? Whether you are paying for lights, food or sending money to your grandmother, it’s just easier to do it from your phone/computer instead of physically travelling to do so. It is the same for organisations receiving online payments. There […]
eCommerce ERP integration using CDP(Consnet Digital Platform) So, your online store is up and functional. Yes, it’s a little slow with order and inventory updates. Yes, you still must spend lots of time manually entering data, but it still works right? No. Not really. Your website looks like it’s working, […]
Once upon a time in the age of old, customers could only shop and engage with businesses by physically going to their store. Today, customers can shop, enquire, and engage with brands online. It’s easy for customers to reach businesses through social media platforms, but most prefer doing it through […]
What works best – on-premise or off-premise solutions? There is no “one size fits all” when analysing the type of software solution to use within your organisation. Deciding whether to continue investing in on-premise software or move to cloud-based software solutions is all depended on your business’s infrastructure. Each type […]
Here’s a look into the positive effects of Customer Relationship Management on an organisation’s sales and marketing. We are all familiar with the phrase “the customer is always right.” You might also know, “customer is king,” which is more commonly heard within business spaces. These statements exist to serve as […]
CRM (Customer Relationship Management) is a strategic tool used to improve business performance through better management of customer interaction. Implementing quality CRM in the modern age entails using software that gathers data, while also automating and integrating business activities. This can be challenging to do without the use of experts, […]
73% of B2B Buyers say they want personalized, B2C like customer experiences. 90% of Decision Makers don’t respond to cold outreach Traditional B2B Selling has become disrupted. Buyers today have control over the sales process and define their own experience. Therefore, you need to know your customers’ unique challenges, their […]
In most industries, disruption is occurring on many fronts and much of that disruption is upending long-established business models. In particular, the automotive parts’ industry is being challenged in several areas. In addition, customers are moving to online sales platforms and reducing their purchases from traditional sales channels, thereby affecting […]